Refund policy
REFUND & RETURN POLICY
We want you to love what you receive. If something isn't right, we're here to make it right.
30-day returns
You have 30 days from the date your order is delivered to request a return. To be eligible, your item must be unworn, unwashed, and unused, with all original tags attached and original packaging intact, along with your receipt or proof of purchase.
How to start a return
Email us at with your order number and the reason for your return. If your return is approved, we'll send you return instructions and the correct return address. Because our pieces ship from different fulfillment partners, the return address depends on the item — so please always request a return first. Items sent back without an approved request can't be processed.
Return shipping
- If your item is defective, damaged, or you received the wrong product, we cover it — see "Damaged or wrong items" below.
- For change-of-mind returns (didn't suit you, ordered the wrong size, etc.), return shipping is the customer's responsibility. We recommend a tracked service, as we can't be responsible for returns lost in transit.
Damaged or wrong items (fastest resolution)
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, email within 7 days of delivery with your order number and a photo of the issue. In most cases we'll send a replacement or issue a refund right away — often without needing the item back.
Non-returnable items
We can't accept returns on:
- Final sale or discounted items
- Gift cards
- Personal care or intimate items (for hygiene reasons)
- Custom or personalized products
If you're unsure whether your item qualifies, just ask before ordering.
Exchanges
The fastest way to get the size or piece you want is to return the original (once approved) and place a new order — that way you're not waiting on stock.
Order changes & cancellations
Need to change or cancel an order? Email us within 12 hours of placing it and we'll do our best. Once an order has been sent to our fulfillment partner, we may not be able to make changes.
Estimated delivery
Our pieces are made and shipped through our production and fulfillment partners, so please allow the processing and shipping times shown at checkout and in our Shipping Policy. Items in the same order may arrive separately.
European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. The item must be returned unworn, unused, with tags and original packaging, along with your receipt or proof of purchase.
Refunds
Once we've received and inspected your return (or approved a photo-based claim), we'll let you know whether your refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to process and post it. If more than 15 business days have passed since your refund was approved and you still haven't received it, contact us at .
Questions about a return? Reach us anytime at .
