Refund policy

30-day returns

You have 30 days from delivery to return a full-price piece. It must be unworn, unwashed and unused, with all original tags attached. Email support@jaquevion.com with your order number and we'll send return instructions and the correct return address. Our pieces ship from different fulfilment partners, so always request a return before sending anything back — items returned without an approved request can't be processed.

Sale and promotional items are final

Anything bought at a reduced price, or received free as part of an offer, is a final sale. It cannot be returned, exchanged or refunded. This includes flash-offer purchases and any piece given free as a gift with purchase.

If a promotional item doesn't fit, email support@jaquevion.com within 14 days of delivery and we'll issue store credit on the piece you paid for. Store credit does not expire and you do not need to send the garment back.

Return shipping

For change-of-mind returns on full-price items, return shipping is the customer's responsibility. We recommend a tracked service — we can't be responsible for returns lost in transit.

Damaged, defective, or wrong item

Always put right, on every order, sale or not. Inspect your order when it arrives. If a piece is damaged, faulty or not what you ordered, email support@jaquevion.com within 7 days of delivery with your order number and a photo. We'll send a replacement at no cost to you. Nothing in this policy limits your rights in respect of goods that are faulty or not as described.

Refunds

Approved refunds are issued to your original payment method once we've received and inspected the return. Please allow 5–10 business days for it to appear, depending on your bank.

Cancellations

Orders enter production quickly. Email support@jaquevion.com as soon as possible — if the order hasn't entered production we'll cancel and refund in full. Once production has started it can't be cancelled.

Non-returnable in all cases

Gift cards, and any item received free as part of a promotion.

Questions

Email support@jaquevion.com. We answer every message.